The Power of The Frontline Effect

Welcome to Cut Through the Noise, your go-to podcast for mastering the art of communication in your business!

I’m your host, Aisling O’Rourke, the communications coach. With nearly twenty years in the Irish media landscape, I use my experience to advocate for communication as the cornerstone of business success.

In this week’s solo episode, I share what I like to call, The Frontline Effect. Your team is the ultimate brand ambassadors, so you need to nurture that relationship and communicate clearly with your team about what your brand values are and how you want your customers to see you.

We talk about:

1. The impact of good customer service over the phone.
2. The hidden cost of poor communication.
3. How to communicate with clarity to reduce conflict.
4. My own first-hand experience with difficult customers, and how I managed the situation without damaging the brand image.

Click the link below to listen: 

Cut Through The Noise with Aisling O’Rourke

If you would like to get involved in the podcast or work with The Communications Coach email us: [email protected]

Editing is by Amanda Fitzgerald

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