“Cultivating a Culture of Learning from Mistakes” with Special Guest Mark Graban

Join Tacey and her Special Guest, Business Book Author, Speaker, Podcaster & Entrepreneur, Mark Graban, .

Today's topic is “Cultivating a Culture of Learning from Mistakes”

Mark discusses the importance of having a culture that embraces learning from mistakes and removes the fear and punishment traditionally associated with mistakes. How it’s critical to foster, grow and nourish this type of culture on an ongoing basis.

Timestamp: 01:14: Mark’s Story

Timestamp: 06:28: Choose Improvement not Punishment

Timestamp: 15:01: Fostering the Environment

Timestamp: 18:20: Not One and Done

Timestamp: 22:19: Leadership that Embraces this Culture

Mark’s Contact Information:

Website: https://www.markgraban.com

Link to book: https://www.mistakesbook.com

LinkedIn: https://www.linkedin.com/in/mgraban/

Instagram: https://www.instagram.com/mgraban/

Tacey's Contact Information:

https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.

Remember:

Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!