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73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary

Author
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Published
Wed 18 Jun 2025
Episode Link
https://www.carlyagar.com/

What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’re ignoring proven sales tactics that actually work.

In this episode, Sean O’Leary and I rip the lid off conventional CS wisdom and expose the game-changing sales mindsets, sales tactics and habits you’re not using… but should be. We unpack why your outreach gets ghosted, how to finally master your calendar chaos and the secret to gaining instant credibility with leadership (even if you feel stuck).

Curious to know the one shift that could unlock your next promotion or even save your job? Press play now and steal these sales moves for yourself.

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