Customer Success Career Coach
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you.
I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar.
What's on the Menu?
🔥 Pro Tips: Learn the tricks of the trade from seasoned pros.
🚀 Career Growth Hacks: Elevate your game, one episode at a time.
🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS.
Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar.com/apply
- Update frequency
- every 7 days
- Average duration
- 30 minutes
- Episodes
- 86
- Years Active
- 2024 - 2025
85. Why You're Sabotaging Your Interviews (And How to Show Up Ready to Win) With Zach Sanford
What if I told you the #1 thing sabotaging your Customer Success interviews isn’t your experience, your skills, or even your nerves... but overthinking before you ever walk in the door? If prepping f…
84. 91% Success Rate: Why Customer Success Networking with CSMs Won't Get You Hired
Think Customer Success networking is just about DMing recruiters or chatting up random CSMs on LinkedIn? That’s the biggest myth killing your job search right now. Today, I’m sharing the real reason …
83. From Layoff to Offer in 8 Weeks: How Howard Beat the Worst Job Market for CSMs
What if the only thing between you and your next Customer Success role is a smarter job search strategy?
In this episode, I sit down with Howard, who went from layoff (with a baby on the way!) to lan…
82. Customer Success Interview Scorecards: What Hiring Managers Want to Hear
Think your interview skills are top-notch but still walking away empty-handed? You might be leaving points (and offers) on the table…without even knowing it.
In this episode, I’m pulling back the curt…
81. How to Track Your Impact as a CSM (Even When Leadership Isn’t)
What if your KPIs are hiding your true impact and that’s why you’re not getting promoted? Most CSMs are tracking what leadership asks and missing the real proof that moves careers forward. If your be…
80. From Stuck to Hired: 3 Interview Changes This Client Made To Land A Six-Figure Offer
Are you sick of making it to the final interview round, only to watch the offer slip away at the last moment? What if the thing holding you back isn’t your experience, your resume, or even your skill…
79. Why “Tell Me About Yourself” Keeps Tripping You Up (And How to Fix It)
Ever nailed your elevator pitch only to get ghosted after the first interview? Here’s the hard truth, “Tell me about yourself” isn’t a trick question, but it’s tripping up even the most seasoned Cust…
78. I Broke Down 5 Cold Messages That Got CS Job Interviews - Here's What They Had in Common
Sick of pouring your heart into job applications only to get ghosted, again and again? Here’s the truth, cold outreach can actually land you more interviews (double, in fact), but only if you ditch t…
77. LinkedIn Myths That Are Costing You Interviews (and What to Do Instead)
Think your LinkedIn is working for you? Think again. If you’re still treating your profile like a digital resume, posting because you think you “should,” or stressing about building a “personal brand…
76. What CS Hiring Really Looks Like Right Now (For $120K Roles)
Think you need a “perfect” Customer Success resume to land a $120k role? Think again. Two of my clients just scored these coveted jobs. One after a two-year gap, the other coming from, wait for it, a…
75. Customer Success QBRs: Why Customers Ignore Your Meeting Requests (And How to Fix It)
Are your customers ghosting your QBR invites? Let’s be real… every CSM has faced the dreaded silence or worse, the wrong people showing up. But here’s the ugly truth leadership never told you. It’s n…
74. Why You’re Still Stuck in Reactive Mode (And How to Get Out)
What if I told you the secret to being a proactive CSM has nothing to do with having more time?
In this episode, I’m walking you through the exact 6-step framework I use with my coaching clients to he…
73. Borrow These Sales Tactics to Become a Standout CSM with Sean O’Leary
What if the future of Customer Success looks a lot more like sales, and that's exactly what your career needs? Most CSMs are missing out on huge levers for impact, influence and growth because they’r…
72. The $150K Resume: What Sets Apart Top CS Earners
Want to know exactly what it takes to crack $150K+ in Customer Success this year? Spoiler: It’s not a straight climb up the CSM ladder. Most high earners don’t even have the "perfect" resume you’d ex…
71. From Ignored To Interviewed - 4 Real Stories from CS Job Seekers Who Got Results
You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout …
70. The 3 Critical Job Search Shifts You Need To Make to Land CSM Interviews in 2025
If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025.
But here’s the good ne…
69. The CS Job Search Playbook Is Dead: Here's the Evidence
You’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search …
68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired
Are you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this e…
67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers
If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn …
66. I analyzed 11 successful customer success resumes: here’s what they had in common
Ever wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncov…