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The Principle of Diminishing Marginal Value

Author
Alexander Chernev
Published
Wed 06 Aug 2025
Episode Link
https://chernev.com/customerscience

This episode examines the diminishing marginal value principle, which explains why improvements in a product’s performance have decreasing impact as performance levels rise. It illustrates how companies must be strategic in deciding which attributes to improve and when to stop. The discussion also covers how combining or separating experiences can alter perceived value, especially for gains and losses.

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