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Identity Triggers

Author
Alexander Chernev
Published
Thu 31 Jul 2025
Episode Link
https://chernev.com/customerscience

Identity triggers focus on consumers’ need for self-expression, status, and personal values, making them the most personally relevant of all triggers. This episode explores status-based triggers like luxury goods and class signaling, alongside personality-based triggers that reflect beliefs and individuality. Through cases like King Frederick’s potato strategy and Betty Crocker’s cake mix, it highlights how aligning with self-identity can transform behavior.

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