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Crafting Experiments to Establish Causality

Author
Alexander Chernev
Published
Wed 06 Aug 2025
Episode Link
https://chernev.com/customerscience

This episode focuses on how experimentation is used to determine cause-and-effect relationships between marketing actions and customer responses. It explains the principles of controlled experiments, including covariance, precedence, and ruling out rival explanations. Through examples like A/B testing and natural experiments, the discussion shows how companies use experimental design to optimize decisions with greater confidence.

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