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The Principle of Reference-Point Dependence

Author
Alexander Chernev
Published
Wed 06 Aug 2025
Episode Link
https://chernev.com/customerscience

This episode unpacks the concept of reference-point dependence, illustrating how people assess value based on comparisons to a known benchmark rather than absolute performance. Examples from Olympic medalist satisfaction and retail pricing demonstrate how anchoring and perceived gains or losses shape decision-making. It also highlights the anchoring bias, showing how irrelevant cues can significantly skew our evaluations.

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