The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO)

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In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organization. As they mark the completion of the first year of Glencoe’s “Experience Initiative,” they explore the concept of the 'whirlwind' in daily operations, the necessity of grit and perseverance in navigating change, and the significance of investing long term in people to foster a culture of growth and excellence in patient care.

• Investing in people is crucial for organizational success and quality patient care.
• Data tracking is important to measure progress and motivate change.
• Leadership development is one of the key focuses and a recent on-site leadership training achieved a high satisfaction rating by the leaders attending.
• The 'whirlwind' refers to the daily operational challenges that take time and energy and may distract from pro-active improvement and growth activities.
• Grit and perseverance are essential for successful change management.
• Adoption of new practices may take time, and at the one-year mark it is estimated that maybe only 10-15% of staff are currently engaged in these new initiatives which is right on target as to what could be expected at this point in the transformation.
• The journey of transformation is ongoing, requiring continuous effort and commitment.

Missed earlier episodes in this series?
👉 Listen to Part 1

👉 Listen to Part 2

👉 Listen to Part 3

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Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

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