Investing in Leaders: A Pathway to Organizational Excellence

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In this episode, Sue interviews Michelle Franklin, the CEO of Sullivan County Community Hospital, about their journey to developing leaders in their organization. Michelle shares how they started their leadership development efforts in earnest after experiencing disappointing employee engagement survey results. They implemented leader training which focused on core leadership practices such as improving communication, one-on-one employee rounding, and interdepartmental collaboration. The organization has seen a transformation in their culture and engagement levels, and they have received awards for staff engagement. Michelle emphasizes the importance of regular leadership training and creating a culture of accountability. She also mentions the value of relationship building and the softer side benefits of leadership development.

• Investing in leadership development has both measurable and intangible benefits, including improved staff engagement and a positive organizational culture.
• Effective communication, including one-on-one rounding and interdepartmental collaboration, is key to building strong relationships and solving problems.
• Creating a culture of accountability and setting clear expectations for leaders helps drive performance and results; these are aided by an ongoing leadership development process.

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

1. Listen to the Culture Change RX Podcast
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3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.