Improving Culture and Care With a Goal Cycle

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In this episode, Sue and Kevin discuss the connection between setting and achieving goals and organizational culture. They emphasize the importance of goal setting in driving culture change and employee engagement. Kevin shares his experience with implementing a goal cycle at Tamarack Health and how it has transformed the organization. They also discuss the role of accountability and ownership in the goal-setting process and the impact of goals on patient care. Overall, they highlight the need for a systematic approach to goal setting and the positive effects it can have on organizational culture.

The activities that make up a continuous goal cycle are major contributors to driving culture change, employee engagement, growth, and ultimately improvement in patient care.

Episode Insights and Takeaways

• A systematic approach to goal setting can provide clarity in mapping out organizational progress.
• Accountability and ownership are two sides of the same coin in goal setting. Accountability is important in the early stages, but ownership becomes more prevalent as the process matures.
• Goals involve all levels of the organization and foster a sense of collective responsibility.
• Goals are aligned with the organization's pillars of success and contribute to the overall mission and vision.
• Regular evaluation and measurement of goals are essential for continuous improvement as the actions are being taken toward achieving goals and bettering patient care.

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

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Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

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You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.