How Attitude and Words Create Ripple Effects in Healthcare Culture

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Episode Insights and Takeaways:

• Empathetic leadership is essential for employee engagement.
• Recognition can energize staff and improve morale.
• The person you report to significantly affects your work experience.
• Listening to employees is vital for organizational success.
• Building connections with staff enhances teamwork.
• Thank you notes can change lives and improve relationships.

Summary:

In this episode of Culture Change RX, Sue and Jean Scallon discuss the critical role of attitude, communication, and leadership in healthcare. Jean shares her extensive experience in behavioral health leadership and emphasizes the importance of supportive teams and effective communication in improving patient care and employee engagement. They explore how words can impact workplace culture and patient outcomes, and the significance of recognition and appreciation in fostering a positive environment.

Connect with Jean Scallon on LinkedIn:  https://www.linkedin.com/in/jean-scallon-ma-fache-cyc-p-9b857621/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit:  CapstoneLeadership.net/Upcoming-Events

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

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You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.