Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership

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In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strengthening trust and teamwork, even in the face of uncertainty and fear.

• There are two categories of trust-building activities in leadership: our everyday actions and our responses to episodic crises.
• Our day-to-day trust-building activities should not be neglected during times of crises.
• Trust can be diminished - or strengthened - during challenging times.
• Fear is a major contributor to silo creation, working against our heightened need for teamwork and collaboration.
• Leaders must anchor their teams during uncertainty by remaining calm and connected.
• Acknowledging threats while reinforcing stability is crucial for maintaining trust.
• Visibility and accessibility of leaders are essential during challenging times.
• Reminding teams of their past resilience can strengthen trust and teamwork.

Need help improving the culture, performance, and results of your healthcare organization? If so, let’s talk:  https://www.capstoneleadership.net/contact-us

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Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

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You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.