Culture Bytes: A Feedback-Rich Work Environment

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In this Solo Byte episode of Culture Change RX, Sue Tetzlaff discusses the importance of feedback in healthcare organizations, emphasizing its role as a superpower that enhances individual and organizational performance. She outlines the necessity of creating a feedback culture where giving and receiving feedback is normalized and seen as an act of caring. Sue shares practical tips for effective feedback, including being specific, asking for permission, and maintaining a positive ratio of compliments to call-outs. The episode encourages leaders to model feedback behaviors and highlights the benefits of fostering an environment where feedback is embraced in all directions.

• Feedback helps individuals feel appreciated and accountable.
• Leaders should model feedback behaviors for their teams.
• Omnidirectional feedback is essential to high performing and achieving organizations.
• Normalizing feedback as caring improves organizational culture.
• Specificity in feedback enhances its effectiveness.
• Asking for permission to give feedback can ease the feedback process.
• Ending feedback with questions fosters dialogue.
• Aiming for three times more compliments than call-outs is beneficial.
• Soliciting feedback helps individuals improve their reception of it.

Learn more about creating a feedback culture in this blog, A Healthcare Organization’s 3-Point Pathway to Normalizing Feedback as an Act of Caring, found at: https://www.radicalcandor.com/blog/feedback-in-healthcare/

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at:  CapstoneLeadership.net/Contact-Us

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.

For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.

When you’re ready to take your culture to the next level, here are three ways I can help you:

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You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.