Culture Change RX
Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healthcare organization.
- Update frequency
- every 7 days
- Average duration
- 26 minutes
- Episodes
- 84
- Years Active
- 2024 - 2025
Culture Bytes: From Standouts to Standards: Service Patients Can Count On
In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that …
Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin)
In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the impo…
Culture Bytes: Financial Uncertainty & Company Culture
In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the i…
Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan)
Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for…
Culture Bytes: Practical Moves for a Toxic Office Makeover
In this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynam…
75 Years Strong: How SMH Leads with Culture and Community (Sara Giles)
A positive organizational culture is reflected in employee interactions with the community.
In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing di…
Fix the Team at the Top (Courtney Kloehn)
Senior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives.
In this e…
Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together
In this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Caps…
Culture Bytes: Ready to Lead a Safer, Stronger Team?
Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability.
In this episode, Sue Tetzlaff discusses the importance of high rel…
Culture Bytes: The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel?
In this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster…
Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership
In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activi…
Culture Bytes: Doing It Well. Doing It Often. How Real Change Happens
In this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competenc…
Culture Bytes: Lead a Movement. Leave a Legacy.
In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphas…
The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO)
In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing t…
Culture Bytes: The Cultural Bottom Line: Is Your Organization in the Red?
In this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She d…
Culture Bytes: Lessons from Organizations That Get Culture Right
In this episode of Culture Change RX, Sue Tetzlaff explores the long-term nature of culture change within organizations, particularly in healthcare. Using analogies of soup and dye i…
Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works
In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a strategy ex…
Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on …
Culture Bytes: The Key to Progress? Stop Starting Over.
In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution …
Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch)
Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employe…