CSM Toolbox
Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
- Update frequency
- every 9 days
- Average duration
- 13 minutes
- Episodes
- 50
- Years Active
- 2021 - 2022
Learning from mistakes with Angela Guedes at Claap | Ep. 18
Angela is a Senior Customer Success Leader & Startup Advisor.
Passionate about building high performing teams and mentor others to reach their full potential.
For the past +8 years, she …
Everything as an experiment with Steffen Hedebrandt at Dreamdata | Ep. 17
Steffen is the Co-Founder and CMO at Dream Data, which delivers tools and enables algorithmic decision-making in marketing and sales.
Dreamdata is the B2B revenue attribution platform fo…
Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16
Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking.
She is a recent graduate of Stanford University, having studied Economics and Political Science.
Pr…
Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15
Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive.
She works as a coach for Strengths Consultancy, where their goal is to prov…
Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14
Cèline Riemenschneider is the Community Lead for Canva Creators, Germany
She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community profess…
Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13
Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp.
She's building and scaling a high-performing and productive success team with the mai…
CS Strategy evolution with Kate Neal at Staircase | Ep. 12
A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 different SaaS startups.
Passionate about building and scaling relations…
Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11
Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and leading the product development of the customer service…
A day in the life of a CSM with Ryan Noakes | Ep. 10
With 10+ years experience in Customer Service, 6+ years working with SaaS Platforms and most recently 4+ years experience in Customer Success/ CX, Ryan was featured in a report of Custo…
Unlocking customer value with Niclas Ramon Staberg | Ep. 09
Over the past decade, Niclas helped build two global SaaS companies, worked with 100+ of the Fortune 500, in 20+ markets.
In doing this, Niclas realized that he’s all about building trul…
The ROI of your product with Emilia Korczynska at Userpilot | Ep. 08
Emilia is Head of Marketing at Userpilot and a product marketing enthusiast. She has experience of working with several SaaS businesses as a marketer and a co-founder. Her passion for…
The new rules of engagement with Daria Danilina at Salesroom | Ep. 07
Daria is the Co-Founder and CCO of Salesroom - a virtual meeting platform enabling Account Executives to build trust with their customers without in-person interactions. Before founding…
Remote revolution with Telma Cardona de Castro at Demodesk | Ep. 06
For the past 5 years, Telma's been working in client management and conflict mediation as a client advocate.
Most of her experience was in financial markets, being her latest experience …
The evolution of PLG with Emily González-Cebrián Lombán at Froged | Ep. 05
As Co-founder & CEO at Froged, Emily says to work with people and for people is the most valuable lesson.
She believes more in the power of cooperation than in competition.
A problem-sol…
Active listening as a skill with Jurgita Paulauskaite at Tymeshift | Ep. 04
Jurgita Paulauskaite is a Lithuanian now spreading roots in sunny Portugal.
She started her journey in SaaS companies as an SDR and then discovered the amazing World of CSM.
Being a pe…
Persistance and health scoring with Philipp Wolf at Custify | Ep. 03
As the CEO of Custify, Philipp Wolf helps SaaS businesses deliver great results for customers. After seeing companies spend big money with no systematic approach to customer success, Ph…
The Center of Experience with Greg Kihlström | Ep. 02
Greg is a best-selling author, speaker, and entrepreneur. He has worked with some of the world’s leading organizations on digital transformation initiatives, customer experience, employ…
A dynamic approach to leadership with Raphael Presberg at Nalia | Ep. 01
Raphael is a data scientist and an entrepreneur. He has studied in Paris, New York and Tel Aviv, and worked for Schneider Electric as a data engineer before handling several freelance a…
Authenticity as a core value with Esben Friis-Jensen at UserFlow | Ep. 31
Esben Friis-Jensen is the co-founder and Chief Growth Officer at Userflow, a no-code builder for in-app onboarding and surveys, allowing SaaS businesses to be more product-led.
Prior to…
Building genuine relationships with Will Stevenson at Onboard | Ep. 30
Will Stevenson is the Founder and COO of Onboard - a software built to help companies onboard their customers faster.
He has over 10 years of experience building and leading CS and Onbo…