Keeping the clients you have and maximizing the value you provide

In this episode, co-hosts Douglas Duvall of Motif Media and Eric Wing of Darby Digital dive into the importance of client retention and strategies for maximizing the lifetime value of creative business relationships. They discuss practical approaches to building trust, over-delivering, and leveraging communication to foster long-term partnerships.

Client Retention Strategies and Lifetime Value (0:00)
Impact of Losing a Major Client (6:30)
Referrals and Communication (9:39)
Strategic Video Content and FAQ Videos (15:51)
AI and SEO Benefits of FAQ Videos (24:36)
Challenges of Task Management Platforms (26:09)
Personalized Client Experience and Value (36:51)
Organizing and Preparing for Future Projects (37:08)
Final Thoughts and Shoutouts (40:38)

📌 Topics Covered: client retention, lifetime value calculation, onboarding strategies, cost of client acquisition, communication best practices, over-delivering value, video and content strategy, referrals, value-based pricing, organizing business operations

📢 Key Takeaways: client retention, lifetime value, communication, over-delivering, trust-building, referrals, value pricing, strategic content, business organization, partnership mindset

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🔗 Connect with Us:

Douglas Duvall

motifmedia.com for high-end video production.

Eric Wing

withdarby.com for digital marketing and web development services.