QXMC's New Manager, Marco Bedetti

Roy L Hales/ Cortes Currents - The Klahoose First Nation Development Corporation, QXMC, has a new General Manager. 

“In mid August I was approached by a member of the board I work closely with, who asked me if I was interested in applying for the position as General Manager. I gave it some thought and went ahead. It was a long process including several interviews, skill assessments and psychological evaluations. Thereafter the board took time to review all candidates, reflect and just at the end of last week they came to the decision of hiring me,” explained Marco Bedetti. 

Prior to that he was the Gorge Harbour Marina’s Guest Manager.  

Marco Bedetti: “I began my journey at the Gorge Harbour in May of 2017. I was hired to work at the reservation desk. This nice lady Pat trained me on how to use the reservation tool and how to book guests.”

“In the following years I kept on taking reservations, but also slowly learning about all aspects of the Resort. I worked in the store as a clerk, I would stock items, be more involved with the inventory, and I worked on grounds to prepare for the season. I fulfilled many of the tasks that have helped me to learn how to become a Guest Service Manager.” 

“As a Guest Service Manager, one needs to see the big picture. It’s not only about booking guests into the right spots, but it also involves understanding the synergies between all other departments. Housekeeping needs to be ready for when people check in. The grounds team needs to have all sites cleaned and prepared for the arrival of the RV’s. The dock staff needs to know how many boats are arriving, and which customers might also have a room booked. All these single components need to work together to provide for a smooth service, but also for an amazing guest experience. Learning this has given me a great advantage into understanding how the entire resort functions, and therefore being able to take on the brief, yet hectic role as Resort Manager.”

“I effectively managed the resort since July of this year, and we made it through “let’s call it an interesting” season. We did remained open, but due to many factors many of our services remained partially unavailable. I would like to thank every single team member who helped get us through this particular season. So many staff members wore so many different hats! I actually remain amazed at how willing everyone was to make it work!”

Cortes Currents: What do you hope to accomplish as General Manager of QXMC? 

Marco Bedetti: “I’m very committed to run QXMC in a very professional manner. That means to ensure that all the business ventures are profitable and I want to provide returns for the shareholders. I also want to see everyone involved succeed and have fun with what they do. I think we need to build teams that are successful, that can work together well, and that enjoy the journey towards the positive outcomes that will follow.”

“A lot of planning has been put towards the resorts and I'm definitely looking forward to a successful season in 2024, both for the Gorge Harbour Marina and Klahoose Wilderness Resort. The sawmill is now run by Kevin, who is doing an absolutely amazing job with his team. QXMC has invested heavily in making this happen, and we are on the market.  I want to see this business thrive. The sawmill is already producing high quality lumber, and it's absolutely available to the public. Please, to anyone out there, come visit us, Mondays to Thursdays. Feel free to see for yourself what product we have and what projects we're working on.” 

“I will also deep dive into aquaculture and the coastal adventure businesses and see them from an operational perspective. I want to listen to the needs of the people involved and figure out with them how to grow these ventures.”