Listen Closely: Gaining Clarity During Conflict

Effectively managing conflict is essential for maintaining team cohesion and promoting a positive work environment. In this episode of the Cornell Keynotes podcast from eCornell, host Nicholas Phillips sits down with Katrina Nobles, director of conflict programs, and Liz Davis-Frost, mediation and training extension associate, to examine conflict and the techniques for focused listening they practice with students at the Cornell ILR School’s Scheinman Institute on Conflict Resolution.

Tune in to explore:

• Definitions of conflict
• Intentionality and consciousness
• Effects of socialization on perceptions of conflict
• Competitive to cooperative axis of communication
• Diatribe, debate, discourse and dialogue
• Comfort with conflict within yourself and with others
• Deep listening for effective communication and collaboration
• Suspension of judgment in conflict
• Listening to understand rather than respond
• Reflective feedback
• Organizational policies for conflict management

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Gain additional insights and skills in the Conflict Resolution certificate program co-authored by Katrina Nobles and more than 30 other leadership and strategic management certificates—all available online from eCornell.

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