#024: Neil Hoyne on Managing Relationships in the Age of Data

Neil Hoyne serves as the Chief Measurement Strategist at Google and is a Senior Fellow at The Wharton School.

He is most recently the author of Converted: The Data-driven Way to Win Customers’ Hearts. 

The book focuses on how companies can build trust at the most fundamental level in the the age of Big Data, Analytics, and Machine Learning.

In this episode, Neil speaks to Swami and Vignesh about:

1. Why a Wealth of Data creates a Poverty of Real Human Relationships
2. The Use and Abuse of Metrics in Corporations
3. What it takes to be a Well-Rounded Individual in the 21st century

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