Consumer Friend
The Consumer Friend is a fun twist on Consumer Rights, aiming to train people on what their rights are when buying goods, services and digital content. www.ConsumerFriend.org.uk was started in July 2022 by a small team of Trading Standards professionals who passionately believe that understanding your rights is key to getting a better deal for everyone. A new podcast will be released every two weeks talking about an individual topic. Please let us know what you would like to hear about.
- Update frequency
- every 13 days
- Average duration
- 28 minutes
- Episodes
- 51
- Years Active
- 2022 - 2025
BONUS - WATT COULD GO WRONG
Episode Title: Bonus Episode – The Hidden Dangers of E-Bike and E-Scooter
Release Date: 3 March 2025
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Geraldine Cosh – Product Safety Expert
Episode…
Keanu Reeves Is Not In Love With You - Becky Holmes
Episode Title: Exploring Romance Fraud with Becky Holmes
Release Date: 24 Feb 25
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest:
- Becky Holmes – Author of Keanu Reeves Is Not in Love with You
THE LAST…
LoveSaid: Understanding Romance Fraud
Release Date: 10 Feb 25
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Anna Rowe – Founder of LoveSaid and Catch the Catfish, romance fraud awareness campaigner
Episode Summary:
In this powerful …
Understanding Ombudsman Services with The Ombudsman Association
Episode Title: The Role of Ombudsman Services with Donal Galligan
Release Date: 27 Jan 25
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Donal Galligan – Chief Executive of the Ombudsman Associa…
Understanding Behaviour wiith Vic O’Farrell
Release Date: 13 Jan 2025
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Vic O’Farrell – Behavioural and Personality Expert, Founder of Queen of Behaviours
Episode Summary:
In this episode of the…
Top 5 Trading Standards Consumer Issues with Jemma Cox
Release Date: 23 Dec 24
Host(s):
Adam Carter
Louise Baxter MBE (LouBax)
Guest(s):
Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and lecturer at C…
GAMECHANGER – Empowering Renters and Landlords
Episode Title: Simplifying Housing Issues with Jennifer Harris from Tenancy Deposit Scheme
Release Date: 9 Dec 24
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Jennifer Harris – Head of Policy …
The power of language - STOP BLAMING VICTIMS
How our language is blaming fraud victims
Release Date: 25 Nov 2024
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Dr. Elisabeth Carter – Associate Professor at Kingston University specializing …
Battling Rogue Traders: Licence to Build
Protecting Consumers from Rogue Builders
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guests:
- Sara Griffiths – Consumer advocate and victim of rogue building practices
- Sam Davison – Police officer, advo…
Understanding Human-Centric Communication
Modern Communication with Nick Looby
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Nick Looby – Modern communication specialist, keynote speaker, TEDx presenter, and author of Modern Zombies.
E…
You Don't Own Me – Understanding Domestic Abuse
Championing Survivors with Lucy Wade from You Don't Own Me
Host(s):
- Adam Carter
- Louise Baxter MBE (LouBax)
Guest(s):
- Lucy Wade – Founder of You Don't Own Me (YDOM), a platform for raising awareness of dom…
Citizens Advice: Supporting Communities and Navigating Consumer Issues
Release Date: 30/09/24
Host(s):
- Adam
- Louise (LouBax)
Guests:
- Jon Walters – Senior Service and Contract Manager, Citizens Advice
- Judith Wood Archer – Senior Delivery Director, Society Matters Citizens Advic…
WTF! - What the Fraud!
In this episode, Adam and Louise sit down with Paul Maskall, a leading expert in fraud prevention, to discuss the emotional response to fraud. They explore why people often think fraud won't happen t…
Season 4 - Teaser
A quick look at whats going to be coming up in season 4 of the all new Consumer friend Podcast. This season is going to be slightly different, each pod will have a special guest talking about the wor…
Ask the team - Season 3 higlights
Adam and Lou are back for the final episode in season 3. Lou answers a few questions that have come in from consumers over the last couple of months, a few around second hand cars and building work.…
Your data! Where does it go?
How does your data get moved around the world? how do you get…
Consumer vulnerability - NICE report
Following the publication of the latest report by Nice on Consumer Vulnerability, Adam and Lou discuss the report and why businesses should sit up and pay attention!
Please like, subscr…
Media literacy - critical thinking
Finally, the episode only Adam has been asking for! Media literacy is fast becoming one of the most important skills us humans can have. we are now bombarded with more media than we've ever seen in o…
Fraud and Scams
Louise celebrates her leap year (actual) birthday with a special fraud and scams podcast, something Louise and Adam spend their day jobs doing (Not committing fraud and scams, but trying to stop it).
…
Protect Your Smile - teeth whitening, the dangers
In this episode, Adam Carter and Louise Baxter MBE talk about the dangers of in home teethe whitening kits bought on the internet and introduces their #ProtectYourSmile or #ForFakeSake Campaign.
In a…