30. The One Thing Missing from Your Handoff Meetings That Drives Project Success

In this episode, Samantha C. Prestidge discusses the critical yet often overlooked element that can significantly enhance the success of handoff meetings and overall project outcomes. By focusing on the voice of the customer, Samantha explains how understanding and integrating these personal details can lead to higher customer satisfaction, better project performance, and stronger client relationships. Tune in to learn how to capture and utilize customer insights to transform your handoff meetings and project delivery processes.