Delivering Value in FM: Balancing Cost, Care, and Client-First Strategies
- Author
- Ross Green, Charles Ng, Shanil Patel, Elizabeth Shelton
- Published
- Tue 03 Dec 2024
- Episode Link
- https://connected-fm.simplecast.com/episodes/delivering-value-in-fm-balancing-cost-care-and-client-first-strategies-uPSJ5DIG
Today host Ross Green, Head of Business Development & Commercial Management at C&W Services, sits down with Shanil Patel, the Senior Director at Cushman & Wakefield, and Charles Ng, the Vice President of Innovation and Technology at Primech A&P. Together they explore the commercial aspects of facility management (FM), focusing on the balance between manpower and technology. The discussion covers training, managing costs and client expectations, highlighting post-COVID challenges, government regulations, and the shift towards outcome-based contracts.
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