48 The difference between presenting issues and real issues in conflict

Perhaps you know how to say what you want as an 'I message' rather than a 'you message' to avoid antagonizing the other person. I suggest additional strategies that deepen conversations and also go below any superficial presenting issue to the issue underneath. Communicating about the real issues can deepen the relationship, not just avoid antagonism.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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