46 How to decide whether to engage in, ignore or avoid conflict

Your values and many other factors influence your decision to engage with conflict, how you engage, or if you won't engage. You have more choices than you know. In making your decisions, ask yourself, How Is This About Me (H.I.T.A.M.) and Why Am I Talking (W.A.I.T.). 

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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