An Apology I Wasn't Expecting: Proactive Customer Service Strategies

Shana had a customer service experience the other day that absolutely blew her mind. So much so that she is devoting this entire episode to reading the email and breaking it down for you. I guarantee you are not doing this in your business, but after this episode, you are going to want to do it

Key Takeaways:

Intro (00:00)

An Unexpected Email (01:40)

Where do you have an opportunity to proactively remedy a poor customer experience? (06:36)

What to do when you see something that attracts your attention? (08:11)

Episode wrap-up (10:24)

Additional Resources:

Learn how to work with Shana: www.shanalynn.com 

Learn more about Shana’s Community Training Program: www.communitycultivated.com

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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