How To Initiate Hard Conversations With Marlene D. Chism

Timestamps:

09:22 Conflict isn't the problem; mismanagement is

11:38 Aggressive people shift between victim, persecutor, and rescuer

18:46 Boundaries fail due to lack of enforcement authority

25:48 Clarity can lead to better outcomes

27:17 Lean on others to help implement change

33:19 Set expectations in advance

37:12 Willingness drives change by overcoming resistance

43:24 Remember basic manners and etiquette

If you loved this episode you should check out this episode How To Speak Confidently in Important Conversations

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