221-Crisis Management

Remember how Mom would say if she didn't need to take you to the emergency room for limb re-attachment, then your issue wasn’t really an emergency? The workplace is really no different - unless a crisis is threatening personal or property damage or drastic impact to customer service, then it likely is not a 9 or 10 on the panic-meter. Today, get some tips on how to recognize the level of crises and appropriate levels of action in response.