92. Is It a Clinical Skill or Customer Service Issue? With Kathy Cervo

In today's episode, I sit down with Kathy Cervo to discuss the importance of customer service skills in clinical practice. Kathy has a unique role where she helps clinicians balance their own experience with the client experience, building successful caseloads and schedules. Her insights from this vantage point are invaluable.

We explore the common miscommunications and mismatched expectations that can arise between clinicians and clients. Kathy shares her strategies for resolving these issues and building strong therapeutic relationships. She also reveals what she wishes more clinicians knew about customer service.

Get full show notes, transcript, and more information here: https://abilitiesrehabilitation.com/92