Chick-fil-A’s Secret Sauce: Efficiency and the Hot Touch Model During a Pandemic

In this episode of The Class E Podcast, we begin our Paladin Pivots series.  Guests from the Chick-Fil-A family, Franchise Operators, Rodney Johnson ’03, and Steven Bryant ’92, and Clayton Dyson ’05- Sr. Director at Chick-fil-A corporate. Chick-fil-A’s ability to maintain its hallmark efficiency has not gone unnoticed during the pandemic. This episode focuses on how adaptive leadership at Chick-fil-A remains a critical component of both corporate and franchised operations.