One librarian's experience as a coronavirus contact tracer

If you have been in close contact with someone who is diagnosed with COVID-19, you may get a call from a contact tracer, who will want to offer you some guidance about quarantining — including, potentially, connecting you to food or cleaning supply delivery. Paula Heaney, a San Francisco librarian who along with other city employees transitioned to working as a contact tracer, offers a glimpse into how the program works.