Dissonant statements from authorities erode public trust in pandemic times

Trust in institutions, business and government is critical during times of crisis and never more so than during a worldwide pandemic that brings with it panic buying and stock market collapse. Donald Palmer, professor at the UC Davis Graduate School of Management, describes how dissonant messages from public leaders have further eroded trust in government. Palmer’s areas of research include the causes, processes and consequences of wrongdoing in and by organizations and the role of power and politics in corporate decision making.