As S.F. changes course on homelessness policy, a nonprofit leader calls for a service-led approach

Coalition on Homelessness executive director Jennifer Friedenbach gives her perspective on the announcement that the city will be shifting away from a complaint-based response to homelessness. City data show that that in 2019, when the complaint-based system was in place, nearly everyone who stayed in a city shelter or navigation center returned to the streets after their stay.