Episode 63: Troubleshooting Methodology — The Six-Step Process

Before you can fix a problem, you need a process—and CompTIA provides one. This episode walks you through the six-step troubleshooting methodology that forms the foundation of effective problem-solving in IT. Starting with identifying the problem and ending with documenting the solution, each step is explained with examples and exam-relevant phrasing.

We emphasize the importance of not skipping steps, especially the often-overlooked “establish a theory” and “verify full system functionality” phases. Whether you're solving a simple user error or a complex hardware fault, following this structured approach increases both accuracy and efficiency. CompTIA frequently asks about the order of operations in scenario-based questions, and this episode ensures you’ll answer those confidently. Brought to you by BareMetalCyber.com.