Episode 73 — Results Validation: Customer Satisfaction and Business Impact

This session focuses on validating results to ensure that increments actually deliver value. Learners explore how customer satisfaction surveys, adoption rates, and business impact metrics provide evidence of effectiveness. The episode emphasizes that validation is essential to avoiding the trap of delivering outputs that fail to create meaningful outcomes.

Examples show how PMI exam scenarios may present teams that assume delivery equals success. The correct solution often involves testing whether the increment truly solves the customer’s problem or meets business goals. By practicing results validation, teams demonstrate accountability and align delivery with impact. Produced by BareMetalCyber.com.