Episode 18 — The Troubleshooting Process: Identification and Theories

Troubleshooting is a critical skill for IT professionals, and this episode focuses on the first stages of the methodology for the CompTIA IT Fundamentals (ITF+) certification exam. You’ll learn how to identify a problem, gather information, and establish a theory of probable cause using logical reasoning and available resources.

We’ll also highlight how to avoid common pitfalls, such as jumping to conclusions or overlooking obvious solutions. Mastering these early troubleshooting steps ensures you can approach IT issues methodically and effectively, both on the exam and in the field. Produced by BareMetalCyber.com.