#115: Part 2 - How to Manage Difficult People & Stay Sane

This week, Bekkah is picking up the second episode in the 5 part series that every manager who's had to deal with difficult people should listen to. She discusses how to look for patterns of behavior with the person you're managing, the importance of connecting relationally to truly care about the person you're employing, the value to having scripts when entering into disciplinary action, and maintaining good documentation of specific incidents. Take a listen!