195: Richard Ssebaggala - How leadership impacts customer experience

Richard Ssebaggala is a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience. Richard shares his expertise on the often overlooked but critical connection between leadership quality and customer satisfaction. We explore how poor leadership practices can detrimentally impact the customer experience, leading to dissatisfied clients and a tarnished reputation. Richard provides valuable insights and practical advice for leaders looking to enhance their customer service strategies and foster a culture of excellence.