194: Wale Akinyemi - Creating Unforgettable Customer Experiences

Dr. Wale Akinyemi, an esteemed Organizational Culture Expert and the Chief Transformational Officer of PowerTalks Culture Experts, offers profound insights in this episode. He delves into the significance of fostering a customer-centric organization, emphasizing the necessity of an all-encompassing customer experience ecosystem that extends beyond merely customer-facing staff.

Furthermore, Dr. Akinyemi elaborates on the transformative power of crafting exceptional customer experiences by creating memorable interactions at every touchpoint throughout the customer journey.

https://www.businessmic.com/wale-adinyemi