183: Dr. Lucy Kiruthu - The role of every individual in delivering an exceptional experience

Dr. Lucy Kiruthu is a CX thought leader with a PhD in Strategic Management. As a lead consultant at Evolve CX, she has led over 110 CX projects and trained over 12,000 staff. She is a founding member of ICX-Kenya and a consultant with Stanford Seed Business Transformation program.

In this episode, we discuss the important role that every individual within an organisation plays when delivering exceptional service to customers.

https://www.businessmic.com/dr-lucy-kiruthu/