182: Pauline Kariuki - Fostering a customer centric culture through employee engagement

Pauline is an accomplished Customer Experience Professional, Trainer, Consultant, and Coach with over 15 years of corporate experience in financial services, management consulting, and humanitarian services.

In this episode we discuss the various ways in which businesses can foster a customer-centric culture through employee engagement, aiming to create an environment where team members prioritize customer satisfaction and deliver exceptional service.

https://www.businessmic.com/pauline-kariuki/