179: Evas Bazirakakye Kizza - Why Customer Experience is every Employee's job

Evas is the Customer Experience and Relationship Manager of UMEME Ltd. She is on a mission to create positive customer experiences and build authentic client/stakeholder work relationships.

Businesses frequently make the mistake of centralizing all customer service obligations in a single department. 

In reality, the entire organisation contributes to the customer experience. In this episode, we discuss the importance of sensitizing all staff about Customer Experience and how it impacts the business bottom line.

https://www.businessmic.com/evas-bazirakakye-kizza/