174: Sonia Karamagi Kasagga - Elevating Customer Experience through Personalisation and Internal Sensitization

Sonia Karamagi Kasagga is the Head of Customer Experience at Stanbic Bank Uganda.

With close to two decades of hands-on management experience in the banking sector, Sonia is dedicated to creating seamless and personalized solutions that exceed customer expectations.

In this episode, she unpacks what it takes to build a winning customer-centric culture.

https://www.businessmic.com/sonia-karamagi-kasagga/