Business Mic
A podcast show comprised of intimate interviews with exciting entrepreneurs and leading industry experts who open up and share their amazing business experiences. This is the best place to find meaningful conversations with industry leaders, insider knowledge, and key business resources all for free.
- Update frequency
- every 8 days
- Average duration
- 24 minutes
- Episodes
- 103
- Years Active
- 2018 - 2025
214: Kevin Wilkins - Turning Vision into Sustainable Impact
Kevin Wilkins, Founder & CEO of Trepwise, shares how purpose-driven organizations can achieve sustainable impact through strategic planning, systems thinking, and organizational effectiveness. With a…
213: Jimi Gibson - Why Your Brand Voice Matters More Than Ever
Jimi Gibson is the Vice President of Brand Communication for Thrive Agency, a full-service digital marketing firm that has spent over 15 years helping businesses—from small local shops to large multi…
212: Christian LeFer - From Vision to IRS Approval: Making Nonprofits Happen Faster
Christian LeFer is the CEO and founder of Instant Nonprofit, a company that streamlines the often complex and frustrating process of starting and sustaining a nonprofit organization. Drawing inspirat…
211: Kira Shishkin - Redesigning the News Business for a Distracted World
Kira Shishkin is the CEO and founder of Informed, a startup delivering concise, ad-free, and credible news summaries via SMS. In this episode of the Business Mic Podcast, he shares how a frustrating …
210: Cary Prejean - Breaking the Bottleneck: A Strategic Blueprint for Sustainable Business Growth
Cary Prejean, founder of Strategic Business Advisors and a seasoned business strategist, joined The Business Mic to discuss how entrepreneurs can shift from simply running a business to intentionally…
209: Ken Rapp - Transforming Post-Sale Product Experience into Brand Loyalty
Ken Rapp, CEO and co-founder of Blustream Corporation, discusses the untapped potential in the post-sale product experience and how businesses can dramatically improve customer retention, satisfactio…
208: Filip Sardi - Designing Post-Purchase Experiences that Win Loyalty
Filip Sardi, founder of the Client Flow Movement, joined The Business Mic to explore a critical yet often overlooked part of the customer journey, what happens after the sale. Having built a career a…
207: James Warren - From Data to Meaning: Building Empathy into Customer Experience
James Warren, Founder and CEO of Share More Stories discusses how his company is redefining how organizations understand customer and employee experiences through storytelling and AI. At the heart of…
206: Jennifer Q. Williams - Delivering Satisfaction: The Customer-First Journey of Saint Louis Closet Co.
Jennifer Q. Williams, founder and owner of Saint Louis Closet Co., joined The Business Mic podcast to share her entrepreneurial journey and the philosophy behind her thriving custom closet business. …
205: Eli Portnoy - Why Listening to Customers Is a Superpower for Business Growth
In this episode, Eli Portnoy, founder and CEO of Back Engine, joins us to share his entrepreneurial journey and deep passion for customer experience. Eli discusses how Back Engine is revolutionizing …
204: Dan Abel Jr - Crafting a Timeless Chocolate Brand Through Customer Moments
In this episode, Dan Abel Jr., Chief Chocolate Officer at Bissinger’s Handcrafted Chocolatier, shares insights into running a family-owned chocolate company with a rich 350-year heritage. He discusse…
203: Palesa Nhlapo - Leading with Empathy: Redefining Customer Growth
In this episode, Palesa Nhlapo, Head of Customer Growth for the Personal Segment at FNB South Africa, explores how real impact in customer experience begins with human understanding. She shares how h…
202: Marcelo Calbucci - Leveraging the PR FAQ Framework for Customer Experience Excellence
In this episode, tech and product leader Marcelo Calbucci introduces the PR FAQ framework, a strategic innovation tool developed by Amazon to refine ideas and align teams before execution. The framew…
201: Stefan Osthaus - Advancing Customer Experience: Certifications, Standards, and Best Practices
Stefan Osthaus is the President of the Customer Institute, a global volunteer organization dedicated to advancing excellence in customer and employee experience management. In this episode, he explai…
200: Borja Cuan - Mastering Customer Experience in Digital Marketing
Borja Cuan is the co-founder of Four15 Digital, a growth marketing agency with offices in California and Mexico. In this episode, he discusses how his agency helps businesses scale through platforms …
199: Justine Morgan - Building Authentic Customer Experiences and Powerful Brands
In this episode, we dive into the world of customer experience and brand strategy with Justine Morgan, Founder and Director of CX Ignite. Justine shares her journey from starting a data analytics com…
198: Dr. Emmanuel Manyonganise - The Hyper-Personalization CX Evolution
In this episode, we welcome back Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, who dives deep into the concept of hyper-personalization, explaining how it revolutio…
197: Vance Morris - Creating Unforgettable Customer Experiences the Disney Way
Vance Morris, a former Walt Disney World leader turned entrepreneur and consultant shares insights on how he leveraged Disney's legendary customer experience strategies to build a thriving carpet cle…
196: Dr. Emmanuel Manyonganise - The importance of a well-defined Customer Experience strategy
In this episode, I sat down with Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, to uncover how crafting the right customer experience (CX) strategy can transform you…
195: Richard Ssebaggala - How leadership impacts customer experience
Richard Ssebaggala is a renowned Organization and Leadership Development consultant with a deep passion for Customer Experience. Richard shares his expertise on the often overlooked but critical conn…