Hospitality and Customer Service
- Author
- Alpha Kappa Psi Fraternity
- Published
- Tue 15 Feb 2022
- Episode Link
- https://business-edge.simplecast.com/episodes/hospitality-and-customer-service-fHFi8NuD
Is the customer always right? Take a deep dive into the world of hospitality and customer service with co-founder of the Hospitality Leadership Academy, Alec Dalton. Listen to him speak to how COVID affected the hotel business, his time working with the Disney organization, and his tips on how to create great customer experiences by building relationships between the customer and the brand.
