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Business Class: The Tourism Industry's Podcast - Podcast

Business Class: The Tourism Industry's Podcast

Business Class is a podcast for those looking to make a living in tourism and traveling well. We host smart conversations with interesting people who built satisfying careers in the tourism workplace. Presented by the academy at Learn Tourism | learntourism.org

Places & Travel Business Courses Education Travel Society & Culture
Update frequency
every 6 days
Average duration
27 minutes
Episodes
206
Years Active
2021 - 2025
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Embrace the Adventure: Lessons in Passion, People, and Change

Embrace the Adventure: Lessons in Passion, People, and Change

In this episode, special guest host John Percy (President & CEO, Niagara Falls USA) turns the tables on Learn Tourism founder Stephen Ekstrom. Stephen shares his journey from small-town New Hampshire…

00:36:58  |   Tue 16 Sep 2025
Mastering the Tourism Terrain: Strategic Growth and Real Relationships with Adam Stoker and Stephen Ekstrom

Mastering the Tourism Terrain: Strategic Growth and Real Relationships with Adam Stoker and Stephen Ekstrom

Adam Stoker, CEO of Brand Revolt and founder of Tourism IQ, joins Stephen Ekstrom, CEO and co-founder of Learn Tourism, for an open conversation about growth, innovation, and authenticity in the tour…

00:17:12  |   Tue 09 Sep 2025
🎙 From Underdog to Record-Breaker: Mike Testa’s Sacramento Story

🎙 From Underdog to Record-Breaker: Mike Testa’s Sacramento Story

🎙 From Underdog to Record-Breaker: Mike Testa’s Sacramento Story
In this episode of Business Class, Stephen Ekstrom sits down with Mike Testa, CEO of Visit Sacramento, to explore how a city often ove…

00:25:38  |   Tue 19 Aug 2025
Leadership and Opportunity in Property Management

Leadership and Opportunity in Property Management

Join us in this inspiring episode as we sit down with Sebastian Torres Calderon, a true exemplar of resilience and adaptability in the dynamic world of property management. From his humble beginnings…

00:18:37  |   Tue 05 Aug 2025
Unexpected Role Reversal: Stephen Ekstrom on Life as a Digital Nomad

Unexpected Role Reversal: Stephen Ekstrom on Life as a Digital Nomad

In this special episode of Business Class, the mic flips as Cagdas, a PhD candidate researching digital nomadism and global mobility, interviews our usual host, Stephen Ekstrom. The result is a deepl…

00:21:46  |   Tue 17 Jun 2025
Donuts, Detours & DIY: Building Better Tourism Through Education

Donuts, Detours & DIY: Building Better Tourism Through Education

What do donuts in Amish country, curious bison in Wyoming, and 30,000 learners have in common? A passionate conversation about the evolution of tourism marketing and the power of education. In this e…

00:40:04  |   Tue 17 Jun 2025
From Cleveland, With Soul: David Gilbert on Leading with Purpose

From Cleveland, With Soul: David Gilbert on Leading with Purpose

In this heartfelt and insightful interview, David Gilbert, President and CEO of Destination Cleveland and the Greater Cleveland Sports Commission, shares the unique journey that led him to lead two s…

00:27:00  |   Mon 09 Jun 2025
Toronto's Superpower: Diversity, Design, and Destination Strategy with Andrew Weir

Toronto's Superpower: Diversity, Design, and Destination Strategy with Andrew Weir

In this candid and thought-provoking episode of Business Class, Stephen Ekstrom interviews Andrew Weir, President & CEO of Destination Toronto, about the evolution of destination leadership, the powe…

00:21:07  |   Thu 05 Jun 2025
Exploring the Future of Tourism with Philip Jones

Exploring the Future of Tourism with Philip Jones

In this episode of Learning Tourism's Business Class podcast, host Stephen shares his experiences waking up by Lake Erie and traveling across the U.S. before introducing the distinguished guest, Phil…

00:20:16  |   Tue 20 May 2025
Hungry, Humble, and Leading the Way: Brad Dean on Tourism, Teamwork & Telling St. Louis' Story

Hungry, Humble, and Leading the Way: Brad Dean on Tourism, Teamwork & Telling St. Louis' Story

In this episode of Business Class, I sit down with Brad Dean, President & CEO of Explore St. Louis, to explore what it really means to lead with heart in the tourism industry. From his unexpected lea…

00:25:46  |   Tue 06 May 2025
The Business of Making Memories: NYC Tourism CEO Julie Coker on Leadership, Travel, and Connection

The Business of Making Memories: NYC Tourism CEO Julie Coker on Leadership, Travel, and Connection

In the fast-paced world of tourism, where destinations evolve and trends shift constantly, the heart of the industry remains unchanged: the ability to evoke emotion, passion, and excitement. "We are …

00:23:56  |   Tue 25 Mar 2025
From Kansas to Oregon: A Journey Through Hospitality and Tourism with Jeff Knapp

From Kansas to Oregon: A Journey Through Hospitality and Tourism with Jeff Knapp

In a recent conversation on the Learn Tourism podcast, Stephen Ekstrom, CEO of Learn Tourism, spoke with Jeff Knapp, President and CEO of Visit Bend, about his journey to Bend, Oregon, and the lesson…

00:28:23  |   Tue 21 Jan 2025
Discover the Authentic Charm of York County, South Carolina

Discover the Authentic Charm of York County, South Carolina

Visit York County, led by CEO Andy Clinton, is a thriving tourism organization situated just outside Charlotte, North Carolina. The area, known for its rapid growth, offers a mix of suburban charm an…

00:18:55  |   Thu 26 Dec 2024
Balancing Tourism and Community: How Aspen Pioneers Sustainable Destination Marketing

Balancing Tourism and Community: How Aspen Pioneers Sustainable Destination Marketing

Eliza Voss, Vice President of Destination Marketing at the Aspen Chamber Resort Association (ACRA), provides fascinating insights into the delicate balance of managing Aspen's tourism while maintaini…

00:14:52  |   Tue 26 Nov 2024
Exploring Tourism and Community: Interview with John Urdi

Exploring Tourism and Community: Interview with John Urdi

Learn Tourism CEO Stephen Ekstrom sits down with John Urdi, the President and CEO of Mammoth Lakes, California, to delve into the unique challenges and opportunities that come with managing tourism i…

00:23:08  |   Tue 05 Nov 2024
Embrace Connections: Tico Soto’s Inspiring Journey in Tourism and Personal Growth

Embrace Connections: Tico Soto’s Inspiring Journey in Tourism and Personal Growth

In this episode of Business Class, Learn Tourism Stephen Ekstrom welcomes Tico Soto, the founder of Tourism Tactics by Tico, to discuss his nearly three-decade journey in the tourism industry. With a…

00:25:40  |   Tue 29 Oct 2024
Unpacking User-Generated Content with Professor Bryan Lavin

Unpacking User-Generated Content with Professor Bryan Lavin

Join us in this enlightening episode as we sit down with Bryan Lavin, a distinguished professor at Johnson and Wales University's College of Hospitality Management. Bryan shares insights from his dis…

00:21:38  |   Tue 22 Oct 2024
Destination Ann Arbor: Growing Together and Embracing Sustainability in Tourism – Insights from CEO Sarah Miller and Research Director Tim Crouson

Destination Ann Arbor: Growing Together and Embracing Sustainability in Tourism – Insights from CEO Sarah Miller and Research Director Tim Crouson


In a recent podcast episode of Business Class, Sarah Miller, President and CEO of Destination Ann Arbor, and Tim Crouson, Director of Research at the same organization, shared insights on their roles…

00:22:14  |   Tue 15 Oct 2024
Navigating Destination Management with Purpose: An Interview with Tina Valdecañas

Navigating Destination Management with Purpose: An Interview with Tina Valdecañas

Navigating Destination Management with Purpose: An Interview with Tina Valdecañas

Learn Tourism CEO Stephen Ekstrom interviews Tina Valdecanas, Principal at Clarity of Place, on the latest episode of …

00:21:49  |   Tue 08 Oct 2024
Tourism: A Complex Force for Good – Insights from Santiago Rodriguez

Tourism: A Complex Force for Good – Insights from Santiago Rodriguez


Learn Tourism CEO Stephen Ekstrom interviews Santiago Rodriguez, a Ph.D. in tourism and author of The Tourism Practitioner newsletter on the latest episode of Business Class. Rodriguez offers a deep …

00:29:32  |   Tue 01 Oct 2024
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