Episode 149: Moments Insight, Elevation and Connection: How to turn clients in to Raving Fans with Blake Grewal

In this episode Virginia and Blake Grewal talked about: 

1. How Blake began his entrepreneurial journey
2. Why great customer experience design matters
3. Blake’s Six-Week Raving Fans Sprint
4. 3 Critical customer journey touch points
5. How to turn customers into raving fans

Key Takeaways:

• The best businesses provide GREAT experiences
• What do your clients think of your service?
• Your customers need quick wins
• When it comes to customer experience, think in “moments”

Connect with Blake Grewal:

Find Blake on LinkedIn to learn more about his work and insights into networking effectively:

https://www.linkedin.com/in/blakegrewal/

Free Resource: Client HealthScore Tool

https://gx6qgh533pg.typeform.com/to/QBFht1OA?typeform-source=www.linkedin.com

Connect with Virginia:

https://www.bbrpodcast.com/