A Conversation with David Harkins

In this week’s episode, Tracy and Mike interview David Harkins who is a strategic change consultant and a professor of entrepreneurship.

Show Highlights:

David shares the process that he follows as a coach for entrepreneurs and businesses from current state assessments to implementing a culture change process: 1:58
Tracy and David discuss making decisions without all the information that they would like to have, and in a changing environment: 11:15
Mike and David talk about customer discovery and the similarities and differences between customer research in large vs. small organizations: 14:10
David addresses a question on how he coaches leaders to foster cultures of “systemic leadership”, while addressing that we don’t need to quantify everything: 17:30
David shares his perspective on complexity,the inability for organizations to create comprehensive policies that cover the entirety of complicated situations that exist in organizations, and the wisdom of investing in listening to customers: 22:10
The group discusses the need to create the ability for teams to serve their customers effectively, while maintaining business outputs using the airline industry as an example: 31:46
David shares more about where listeners can find his work, especially highlighting his focus on the concept of change: 37:50