Process-First = Customer-First with Gino Palozzi, CMO of DailyPay

This episode features an interview with Gino Palozzi, Chief Marketing Officer at DailyPay. Gino is a B2B marketing executive with experience in developing go-to-market strategies and leading transformation across organizations – both large and small. Prior to DailyPay, he led marketing for software and services divisions at Dun & Bradstreet, g2o, Cisco, and IBM.

In this episode, Kailey sits down with Gino to discuss process over technology, who should be setting AI guidelines, and why B2B is becoming more like B2C.

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Key Takeaways:

• Effective marketing starts with detailed customer insights and a clear mapping of their decision-making processes.
• Successful data and tech implementation must be preceded by well-defined processes. Without the foundational process, technology alone cannot resolve data integrity issues.
• If you over-govern new technologies, you’re stifling innovation. Instead, gather insights from practical uses of data to understand customer needs and tailor services better.

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“Certain groups and people came in and said, ‘Oh yeah, all this [AI] is normal to me. This is how I grew up in front of a screen or with the internet.’ Why have folks that aren't as comfortable setting these governances in place that are going to restrict the possibilities? It's more of the governance and the processes of what to do and not to do.” – Gino Palozzi

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Episode Timestamps:

‍*(02:23) - Gino’s career journey

*(08:50) - Trends impacting customer experience

*(20:48) - How marketers can avoid overbuilding AI processes 

*(25:17) - How Gino defines “good data”

‍*(34:53) - Gino’s recommendations for upleveling customer experience strategies

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Links:

Connect with Gino on LinkedIn

Connect with Kailey on LinkedIn

Learn more about Caspian Studios

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