054: How to Deal With a Difficult or Angry Client

Today we are talking about a sensitive topic — difficult clients! What do you do when you’re dealing with a difficult client right now? Maybe they are angry? Maybe you are angry? And, you’re just defeated. If you’re struggling with the next steps and how to find a resolution, this episode is for you. I have been there, and in this episode, I’m going to teach you 10 specific (and practical) tips on how to deal with a difficult client situation. 

If you’ve come here feeling defeated and ready to throw in the towel, then I want to tell you first EVERYTHING will be ok. You’ve got this. This isn’t the end of the world, and I’m here to help you through it! Maybe your situation is a really dramatic situation with lawsuits, refunds, and angry text messages. Or, maybe it’s more tamed, like the client being unsatisfied and frustrating you. There are many levels to a “difficult experience”, but no matter where you are you can manage this. And, this episode is full of advice to help you do just that. 

What You’ll Learn:

• The first step towards resolution when things are heated or painful with a client
• How you can lead your client right now and set boundaries for your working relationship 
• 3 steps for conflict resolution and making things right 
• Why you need to avoid confrontationally emailing and texting at all costs
• How to know when a refund is necessary   
• How to make sure you learn from this experience and apply what you’ve learned to future projects 
• A journaling exercise to work through any anger and pain 
• How having grace changes everything 

And, stay tuned next week for PART TWO of this difficult client situation series! Next week, we’ll be chatting about how to prevent difficult client situations. 

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